Shipping & Returns
Shipping Options
-
Self-pickup from the studio is free, by prior arrangement. The studio operates on Neʻurim Street, Karkur.
-
Courier delivery to the doorstep within Israel: 60 NIS (In case of a very heavy/large package, pricing may change upon request of the shipping company. In such a case, customers will be updated and asked to confirm the price in advance).
-
International shipping: Price is determined by the shipping company according to the shipping destination, package size, and weight:
Small package shipping:
USA: 175 NIS
Europe: 165 NIS
Australia: 410 NIS
Medium package shipping:
USA: 225 NIS
Europe: 225 NIS
Australia: 520 NIS
Large package shipping:
USA: 450 NIS
Europe: 375 NIS
Australia: 900 NIS
In the case of packages with exceptional sizes, I will update you with the shipping company's response according to the details you provide during purchase.
Delivery and Shipping
All items are carefully packaged in cardboard packaging, wrapped in plastic wrap and paper, and separated from each other to protect them.
A unique minimalist gift packaging can be purchased for an additional 10 NIS.
Deliveries inside Israel will generally be fulfilled within 7 business days to the address you provided during the order. However, shipping to certain areas, such as East Jerusalem, the West Bank and Mitzpe Ramon may take up to 10 days.
Please note:
-
Deliveries are made from Sunday to Thursday, between 8:00 AM and 5:00 PM. For quick and efficient shipping, please enter the address where you will be available during these hours.
-
Please ensure that the phone number you provided during purchase is updated so we can coordinate delivery time efficiently.
-
Since the studio works with an external shipping company, delays unrelated to the studio may occur. However, you can contact me at rotem2cohen@gmail.com, and I promise to do everything possible to resolve any issue as quickly as possible.
Return and Exchange Policy
I hope you will be satisfied with the products you purchased. If for any reason you are not satisfied with the purchase, you can return or exchange any item as long as it has not been used and no damage has been caused. In such a case, the customer will bear the shipping costs of the return.
How to return an item?
Email me at rotem2cohen@gmail.com with the order number, details of the item you wish to exchange/return, and the reason. I will contact you within two business days and coordinate the exchange/return of the item.
Please note:
-
Items must be returned in their original packaging. Items can be returned within 10 business days of receipt. In such a case, the full purchase amount will be refunded to you. The service is limited to one consecutive return. Subsequent refund requests from the same customer will not be accepted.
-
A refund will be processed within 14 days after the studio receives the returned item, in accordance with credit card company guidelines.
-
The refund will be made under the same conditions as the original transaction (for example, if the item price was paid in installments, the refund will also be made in installments).
-
There is no possibility of a cash refund for items purchased during a promotion. Such items can be exchanged for another item at the same price or for store credit.
-
In the case of an exchange, customers will bear the shipping costs in both directions, even if the original order included free shipping.
In Case of a Defective Product
-
Please email me at rotem2cohen@gmail.com within 48 hours of receiving the shipment, and attach a photo of the product and packaging.
-
If the damage to the product occurred during shipping, you can choose an alternative product or a refund.
Photos: Yael Shelach